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Sultan Qaboos grand mosque tile repair and restoration project of EITILE Co, Oman, Sohar 2023 .......... Carpet design on handmade tiles for floor .......... Floor handmade carpet tile project in Qatar, Doha OASIS amusement park .......... Check our wooden packaging for handmade tile shipment
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Click to see the tile panels or ceramics ready and available for sale
Here you can find special hand painted tile panel works. These works are artistic and unique.
Mosque decoration
Design, manufacture and installation of Iranian handmade swimming pool tiles.
We can paint and design your walls, under dome wall, .... by your favorite paintings.
Painting on tiles
Islamic Calligraphy on tiles for Mosque decoration.
Carpet tile
We can design and manufacture handmade tiles for borders in any design and options. Here you can find so many border options.
Handmade tile installation
Design development of tile panels to suit customer dimension
Tile grades 1, 2 & 3
Get Samples
Bath washbasin & mirror frame handmade tiles
Design and manufacture of Islamic decorative clay and ceramic pot, vase, ...
To download Erfan International Tile Catalogue, please click here
   FAQs
 

Frequently asked questions:

 

Find answers to the most common questions about our products and services below. If you can't find the answer you're looking for, please feel free to contact us        

1 - Our most popular tile types

Below are our most popular tile and ceramic products, frequently used in a variety of projects. We pride ourselves on offering customization options to meet your specific design and functional needs:

  • Moarragh Tiles

  • Moarragh 3D

  • Gereh Tiles

  • Moagheli Tiles

  • Moqarnas Tiles

  • Golden Tiles

  • Especial Seven Color / Polychromic Tiles

 

Customization:
Design, color, dimensions, and the quality of the biscuit tiles can all be customized to meet your project’s exact requirements. We work closely with clients to bring their vision to life.

 

Supplier of hand painted seven color tiles, www.eitile.com

Supplier of hand painted seven color tiles, www.eitile.com

Supplier of hand painted seven color tiles, www.eitile.com

Supplier of handmade mosaic tiles, www.eitile.com

Supplier of order line ceramics, www.eitile.com

2 - What is the price per each sq meter of your tiles?

Pricing depends on several factors, including:

  • The complexity of the design

  • The amount of gold color used in the tile panel

  • The type of tile you require (e.g., Moarragh, Mogharnas, Moagheli, Special 7-Color, etc.)

  • The quantity of tiles needed

  • The intended installation location (e.g., wall, floor, ceiling of a building, or architectural elements such as domes and minarets in mosques, churches, etc.)

  • The specific environment and conditions where the tiles will be used (e.g., high humidity, extreme temperatures, swimming pools), which may require waterproof tiles instead of standard ones.

Please email us with all relevant details regarding your project so that we can provide you with an accurate quotation.

3 - Why does the design affects the price?

In all types of tiles we manufacture, the design complexity directly impacts the price.

For example, if a design within a 400 mm space contains 21 objects instead of 44, the price will be lower. This is because fewer objects make the design easier and faster to create and manufacture, reducing labor time and cost.

(See the images below for a comparison between fewer and more objects within the same 400 mm area.)

▶️ Click here to watch a related video on YouTube, where you can see two different designs on 20 × 20 cm tile pieces:

  • A simpler design is completed much faster,

  • While a more detailed design with many small objects takes significantly longer to finish.

For more details, you can also visit our Cut Pieces Page to better understand this concept, especially in our Moarragh tile collection

  Number of Moarragh tile pieces in 400 mm size, www.eitile.com     Number of Moarragh tile pieces in 400 mm size, www.eitile.com

 

Also regarding Seven Color Tiles option, please check the below pictures on 200 X 200 mm tile piece:

7 Color tiles with very small objects in design, www.eitile.com

7 Color tiles with very big objects in design, www.eitile.com

This design has very small objects This design has very big objects
   

7 Color tiles with small objects in design, www.eitile.com

7 Color tiles with big objects in design, www.eitile.com

This design has small objects This design has big objects

 

4 - Does the price include installation, transportation, and other costs?

  • For Special 7-Color Ceramic Tiles, the price only covers the tiles themselves. Installation is not included, and you are responsible for the transportation costs to your location. (Please note: we typically do not provide installation services for normal residential or commercial areas — only for special projects such as mosques.)

  • For other tile types (such as Moarragh, Moagheli, Mogharnas, and hand-painted tile panels), the price includes the cost of installation by our team.
    However, the following additional expenses are not included and must be covered separately:

    • Air tickets for our installation team

    • Sea or air cargo shipments to your location

    • Accommodation for the installation team

    • Visa fees

    • Customs duties and taxes

    • Cost of real gold color (if used in your design)

    • Food allowance and insurance for our team

    • Materials required for installation (such as adhesives, grouts, and special tools)

We will provide a clear and detailed quotation for your project, specifying what is included and excluded, once we receive your complete project details.

5 - Do We Need to Pay for the Designing?

Design costs depend on your project size and specific requirements:

  • If you select a design from our existing collections without modifications, there is no additional design fee.

  • However, if you require design development — meaning changes to our existing designs or creating a new custom design based on your ideas — a design fee will apply.

The exact cost of design development will be determined after reviewing your project details, quantity, and the complexity of the requested changes.

Please feel free to share your ideas with us, and we will provide you with a clear quotation for the design work if needed.

6 - Can we send our own design for you to manufacture?

Yes, absolutely!
You can send us your own design, and we will manufacture the tile panels according to your specifications.

Even if you only have a photo — whether it’s a personal portrait, or an image of nature, animals, flowers, or anything else — our artists can recreate it by hand onto tile panels, customized to any size, frame, or shape you require.

▶️ Click here to see a video of how we draw designs on tile panels
▶️
Click here to view inspiring design examples on our official Pinterest page

We look forward to turning your ideas into beautiful handmade art.

7 - Can we see some of your designs?

Yes, of course!
You can
click here to view a selection of our designs, showcasing the quality and variety of our handmade tile artwork.

If you would like to see more specific examples related to your project (such as floral patterns, calligraphy, or Moarragh tiles), feel free to contact us — we will be happy to share more samples with you.

8 - Do you offer a warranty on your tile panel works?

Yes, we do.
Our handmade ceramic and tile panels are crafted with the highest quality materials and traditional techniques. If properly installed and maintained, they are designed to last for a lifetime without any issues.

8 - 1 - What kind of warranty do you offer?

We offer a Limited Warranty on all our handmade ceramic and tile panel works.

8 - 2 - What does the warranty cover?
Our warranty covers any defects or damages to ceramic tile panels installed by Erfan International Tile Company, whether for interior or exterior areas.
This includes damages caused by natural incidents (even acts of God, such as earthquakes) that occur after the project is completed.

8 - 3 - How long does the coverage last?
The warranty is valid for 30 years from the date of project completion.

8 - 4 - What will Erfan International Tile Company do under the warranty?

If a warranty claim is approved, we will:

  • Repair the damaged tiles, or

  • Replace the tiles with new ones as necessary.

For handcrafted tiles (except Special 7-Color Ceramic Tiles), we will send skilled technicians to your site to assess and repair the damage.
For 7-Color Tiles, we will send replacement tiles only without installation services.

8 - 5 - Who covers the charges when a warranty claim is made?

The contractor or customer is responsible for all related costs, including:

  • Visa fees

  • Air tickets for our team

  • Cargo shipments (tiles and materials)

  • Food allowance

  • Accommodation

  • Airport taxes

  • Materials needed for repair or replacement

For 7-Color Ceramic Tiles, you are only responsible for the cost of the replacement tiles and their shipment.

"This warranty grants you specific legal rights to request services limited to the repair, replacement, or adjustment of damaged tiles in your interior or exterior installations at any time during the specified warranty period"

9 - Can we install your ceramic tile panels ourselves, or do you need to come for installation?

  • For Special 7-Color Ceramic Tiles, our presence is usually not required (except for complex projects like mosques).
    We will provide a complete installation map for the panel, and each tile will have a unique code number on the back to guide the installation process.
    You can easily arrange for a local professional tile installer to complete the work.

  • For other tile types such as Moarragh, Mogharnas, and other complex handmade styles, our specialized team must travel to your location to ensure proper installation due to the intricate nature of the work.

Please note: We will always provide detailed installation guidance based on your specific project type.

10 - How do you send your ceramic tile panels to our country?

For small orders, we typically ship the ceramic tile panels by air, securely packed in wooden boxes to ensure safe delivery.

For larger orders, the shipment method can be adjusted based on your location and needs. We can ship by sea or road, depending on the best available option for your country.

Rest assured, we will always choose the most efficient and cost-effective shipping method for your order.

11- What is the MOQ (minimum order of quantity) for your products?

Please click here to see our MOQ and other terms and conditions.

12 - How many square meters of tiles can you manufacture per month?

Under normal conditions, we can produce a maximum of 350 square meters per month of Especial 7-color tiles (special hand-painted ceramic tiles). For our other tile options, the maximum monthly capacity is 100 square meters.

Please note that this limited production capacity is due to the artisanal nature of our process, as all tiles are handmade rather than machine-produced. However, actual production capacity may vary depending on your specific project timeline and requirements. For larger projects, we are able to increase production to better accommodate your needs.

 

13 - What are the standard sizes of your tiles?

For our Especial 7-color hand-painted ceramic tiles, the standard sizes are as follows:

10 X 10 X 0.8 cm
10 X 15 X 0.8 cm
10 X 15 X    3 cm      Net weight: 680 gram
15 X 15 X 0.8 cm
20 X 20 X 0.8 cm
20 X 20 X    2 cm     Net weight 1050 gram
20 X 25 X 0.8 cm
25 X 25 X 0.8 cm
30 X 30 X 0.8 cm

Other custom sizes are also available upon request.


For our other tile collections, there are no fixed sizes, and dimensions can vary depending on the design and production method.

14 - How long does the design, manufacturing, and installation process take?

The timeline depends on the scope of your project and the quantity required. We are flexible and can adjust our production schedule to accommodate your deadlines. Our team is committed to organizing the design, manufacturing, and delivery process in the shortest possible time to align with your project timeline and ensure a smooth execution.

15 - How long does transportation take to deliver your tiles to our country (excluding production time) ?

The estimated transportation times vary depending on the shipping method and destination country:

  • By Air: Approximately 3 to 7 business days

  • By Sea: Approximately 15 to 30 business days

  • By Road: Approximately 10 to 25 business days

16 - Payment terms

  • Especial 7-Color Ceramic Tile
    Full payment is required prior to shipping. Once the payment is received, we will proceed with dispatching the materials.

  • Other Options

  • 60% advance payment to initiate the order

  • 20% upon receipt of the ceramic tiles in your country

  • 20% upon completion of 80% of the installation work and your approval

17 - How to order our tiles?

A- Explore Our Collection
Visit our website at
www.eitile.com and browse the wide range of handmade tiles we offer.

B- Define Your Project
  Please clarify the following details:

- Type of project: interior or exterior
- Type of building: residential, commercial, mosque, church, university, etc.
- Quantity or exact measurements
- Desired completion timeline

C- Send Us Your Request
Email the above details to info[at]eitile.com. We will respond with a detailed quotation—including pricing, terms, and conditions—within 24 hours.

18 - Can we visit your company in Iran?

Yes, you are very welcome to visit us at any time. Our office and workshop are located in Esfahan, Iran.

To ensure we can properly host you and arrange a full tour of our facilities and works, please inform us of your visit at least one week in advance.

19 - How many colors can you use in your tile work?

We can manually produce and apply up to 28 unique colors in our tile work, using traditional techniques that ensure rich, vibrant, and lasting finishes.

👉 Click here to view our color scheme

20 - For large-scale projects (e.g., more than 5,000 square meters of Moarragh tile, such as in a major mosque), since all tiles are handcrafted, the timeline depends on our full production capacity.

When we dedicate all our master artisans and workers to such a project, we can produce and install approximately 300 to 350 square meters per month (±10 sq meters). This means we can complete about 4,200 square meters in one year.

However, we kindly ask for at least two months’ advance notice so we can schedule and prepare our team to handle your large-scale project efficiently.

 

21 - Recommended washing and handling instructions

We recommend to use a mild soap and warm water to clean. It is better no to use washing machine to wash. As with everything, gentle handcare, love and respect will yield you many years of enjoyment with the colored sets. As with all handcrafted works, gentle hand care, respect, and attention will ensure that your tiles remain vibrant and enjoyable for many years to come.

Durability Note

Even when using whitening or bleaching agents, the glaze on our tiles will not be damaged. However, please note that the underlying ceramic (biscuit) may be affected if exposed to strong or highly abrasive detergents over time.

For best results, we recommend using mild cleaning products to protect both the glaze and the tile body.

22 - Order and shipping updates

There is no need to contact us separately to check on your order or shipping status. We will keep you regularly updated from the moment you place your order until final delivery.

If you do have any questions, feel free to email us at info[at]eitile.com or reach out using the details on our Contact Us page.

We typically provide updates via WhatsApp: +98 913 128 5145 for your convenience.

23 - What if my item arrives damaged?

All our items are carefully packed according to international shipping standards and shipped fully insured, so the risk of damage during transport is very low.

However, if you receive your order and notice damage—only applicable for our special 7-color tiles—please do the following:

  • Notify us within 5 calendar days of receiving the shipment.

  • Send us a photo of the broken tile from exactly front view.

  • We will replace and resend the same piece free of charge as soon as possible.

Please note that damage claims submitted after 5 calendar days from delivery cannot be accepted.

 

24 - Tile thickness and installation depth

We use different tile thicknesses depending on the tile type and application:

1. Moarragh (including 3D Moarragh & Girih), Mogharnas, and Moagheli:

  • Exterior decoration (e.g., domes, minarets): Tile thickness is approx. 20 mm

  • Interior decoration (e.g., walls, mihrabs, ceilings, . . .): Tile thickness is approx. 13 mm

Installation depth with substrate:

  • With normal concrete (sand & cement): Total thickness is approx. 40 mm to 45 mm

  • With GRC (Glass Reinforced Concrete): Total thickness is approx. 35 mm

2. Special 7-Color Tile:

  • Tile thickness: approx. 8 mm to 20 mm

  • We use normal concrete or standard good quality tile glue (not GRC)

  • Total installation thickness (including concrete): approx. 25 to 30 mm

25 - Temperature resistance of our ceramic tiles

For interior decoration, our ceramic tiles are not affected by temperature variations and can be used in any indoor environment without concern.

For exterior decoration, the standard temperature resistance is:

  • Maximum: +70°C

  • Minimum: –20°C

If needed, we can apply our advanced nano coating, which increases durability and allows the tiles to withstand:

  • Maximum: +90°C

  • Minimum: –50°C

This makes our tiles suitable for a wide range of climates, including extreme heat and cold.

26 - Tile protection & surface treatment

To enhance the durability and performance of our ceramic tiles, we apply a special nano coating using WRA, WRD, and ASC nano technologies. This treatment provides the following protections:

  • Waterproofing

  • Scratch resistance

  • UV protection

  • Anti-fungal properties

  • Self-cleaning surface (auto-clean)

These protective features are effective for approximately 4 to 5 years, depending on environmental conditions. After this period, re-coating is recommended to maintain optimal performance.

27 - Can your ceramic tiles be used in swimming pools? 

Yes, our ceramic tiles are suitable for use in swimming pools. They are designed to withstand constant exposure to water, chemicals, and outdoor conditions when properly installed.

👉 Click here to view our swimming pool tile collection.

If needed, we can also apply nano coatings for enhanced waterproofing, anti-fungal protection, and easier cleaning.

28 - Suitable applications for your handmade ceramic or tiles

Our handmade ceramic tiles are versatile and can be used in a wide range of settings, including:

  • Walls

  • Floors

  • Steam showers

  • Indoor stairs

  • Countertops

  • Swimming pools (indoor & outdoor)

  • Fireplace surrounds (Note: not recommended for use inside the firebox)

These applications combine both decorative and functional benefits, adding timeless beauty to traditional and modern spaces alike.

Walls, Floors, Steam showers, stairs (recommended for indoor), countertops, pools (indoor and outdoor). For fireplace, not recommended for inside firebox but its surround is okay.

29 - What is the differences between Especial 7 Color ceramic tile panels and Moarragh mosaic tile panels? 

Especial 7 Color Tiles (Haft Rang):

  • Made from pre-sized square tiles (e.g., 15×15 cm, 20×20 cm).

  • Designs are painted directly onto the surface of the white tiles.

  • The design is first drawn on paper, then transferred using coal powder, and finally hand-painted.

  • After painting, tiles are glazed and fired as a whole.

  • More like a panel painting, not cut into pieces.

Moarragh Mosaic Tiles:

  • Composed of individually cut colored tiles.

  • Each piece is shaped and fitted like a puzzle to form intricate, symmetrical designs.

  • There is no surface painting—the design comes from the arrangement of different tile colors and shapes.

  • Offers a more sculptural, three-dimensional feel.

 

 Moarragh VS Especial seven color tile piece, www.eitile.com

30 - Firing temperatures for our ceramic tiles:

The firing temperature of our tiles varies depending on the type of tile, glaze composition, and color pigments used:

Standard 7 Color (Haft Rang) Tiles

  • Firing Temperature: Between 900°C to 1100°C

  • This range ensures full vitrification of the ceramic body and stable bonding of traditional glazes.

  • Suitable for most interior and moderate climate exterior applications.

7 Color Tiles with Golden Glaze

  • Firing Temperature: Around 750°C

  • Gold-based glazes require lower firing temperatures to preserve their metallic sheen and prevent fading or discoloration.

  • Typically used for accent tiles, calligraphy, or decorative elements in less exposed areas.

 

31 - Can our nanotechnology be used on other materials?

Yes, the WRA, WRD and ASC nanotechnology we use, can also be used for stone, sand, concrete, soil... to make them waterproof, non scratch, anti UV, anti fungi...

32 - Do our ceramic tiles contain Calcium oxide (CaO)?

No. None of our glazed or unglazed ceramic tile products—including Moarragh, Moagheli, Muqarnas, Golden, or Especial Seven Color / Polychromic tiles—contain Calcium Oxide (CaO) in their formulation.

For full transparency and material safety details, please refer to our Product Specifications page, where all chemical compositions and material safety data are provided in compliance with international standards.

33 - Product weights - Except Traditional Ceramic / Tile

For our Especial 7 Color ceramic tiles, we offer three standard thickness options, each with its corresponding size and weight. All weights listed refer to the raw (biscuit) tile before glazing and decoration:

1. 8 mm Thickness

  • Tile Size: 200 mm × 200 mm

  • Weight: ~450 grams

  • Type: Machine-made biscuit only

2. 10 mm Thickness

  • Tile Size: 300 mm × 300 mm

  • Weight: ~1480 grams

  • Type: Machine-made biscuit only

3. 20 mm Thickness

  • Tile Size: 200 mm × 200 mm

  • Weight: ~1050 grams

  • Type: Available in both machine-made and handmade biscuit

 

Especial 7 color tile, 8 mm thickness, www.eitile.com Especial 7 color tile, 20 mm thickness, www.eitile.com 

 

Moarragh (including 3D & Gereh), Moqarnas, Moagheli, and Golden Tiles

  • Standard Thickness: 12 to 15 mm

  • Area Sizes: 200 × 200 mm and 150 × 150 mm

  • Weight per Tile Piece: ~450 to 500 g

Note: For mosque domes and other high-stress exterior applications, we recommend a thickness of 15 to 20 mm for enhanced durability and longevity.

 

Moarragh Tile Thickness, www.eitile.com

 

34 - Mohs scale of hardness - our ceramic tiles (Excluding Traditional Ceramic / Tile):

For our specialized ceramic tiles—including Moarragh, Moagheli, Moqarnas, Golden, and Especial 7 Color / Polychromic—the Mohs hardness varies based on glaze type, firing process, and tile body composition.

The Mohs scale is  6.5  according to the following table: 

Mineral Example MOHS Material
Talc Fingernail scratches it easily 1 Inexpensive sheet vinyl
Gypsum Fingernail scratches it 2 Wood flooring
Calcite Copper penny scratches it 3 Laminate flooring
Fluorite Steel knife scratches it easily 4 Black marble
Apatite Steel knife scratches it 5 Glazed ceramic wall tile
Feldspar Steel knife does not scratch it easily, but scratches glass 6 Glazed ceramic floor tile
Quartz Hardest common mineral, scratches steel and glass easily 7 Glazed ceramic floor tile
Topaz Harder than any common mineral 8 Unglazed porcelain
Corundum Scratches topaz 9 Unglazed porcelain
Diamond Hardest of all minerals 10 No flooring this hard yet

35 - Breakage index ( N/mm² ) According to ISIRI 9169-11

Our ceramic tile products (excluding traditional ceramics) are tested and rated for structural strength based on the ISIRI 9169-11 standard. Below are the average breakage index values:

🔷 Moarragh, Moarragh 3D, Gereh, Moagheli, Moqarnas, and Golden Tiles

  • Thickness: 13 mm

  • Breakage Index: 13.85 N/mm²

🔷 Especial Seven Color / Polychromic Tiles

  • Thickness: 20 mm

  • Breakage Index: 18.01 N/mm²

These values confirm that our tiles meet and exceed standard mechanical resistance benchmarks, making them suitable for both architectural and decorative applications, including dome and façade installations.

36- 💧 Moisture Rating (MR) / Water Absorption – Ceramic Tiles

Moisture rating (MR) indicates the porosity and density of a ceramic tile by measuring how much water it absorbs. It plays a key role in defining the tile's durability, suitability for exterior use, and resistance to environmental conditions.

We assess MR using two recognized standards: ISIRI 9169-2 and ASTM C373-88 (2006).

According to ISIRI 9169-2 Standard

  • Moarragh, Moarragh 3D, Gereh, Moagheli, Mogharnas, Golden Tiles

    • Thickness: 13 mm

    • Water Absorption: 25.5%

  • Especial Seven Color / Polychromic Tiles

    • Thickness: 20 mm

    • Water Absorption: 19.5%

According to ASTM C373-88 (2006) – Semi-Vitreous Nano-Coated Test

  • Moarragh, Moarragh 3D, Gereh, Moagheli, Mogharnas, Golden Tiles

    • Thickness: 13 mm

    • Water Absorption: 5.5%

  • Especial Seven Color / Polychromic Tiles

    • Thickness: 20 mm

    • Water Absorption: 6.0%

Note: The lower values under ASTM testing reflect the performance after nanotechnology treatment, demonstrating improved water resistance through WRA/WRD coatings.

37- Are your ceramic tiles resistant to domestic Chemicals, Swimming pools detergents, Humidity and Thermal shocks?

Our ceramic tiles are designed to withstand various domestic and environmental conditions. Specifically, they offer resistance to:

  • Domestic Chemicals: Safe for use in kitchens, bathrooms, and living spaces, as they resist common household chemicals.

  • Swimming Pool Detergents: Resistant to cleaning agents typically used in swimming pool maintenance.

  • Humidity: Excellent resistance to high humidity environments, making them ideal for use in moisture-rich areas like bathrooms and kitchens.

  • Thermal Shocks: Capable of withstanding rapid temperature changes, ensuring durability in heating and cooling applications.

⚠️ Exception:

  • Hydrofluoric Acid-based Detergents: Our tiles are not resistant to detergents or chemicals containing hydrofluoric acid. These should be avoided to maintain tile integrity.

38- 🔧 Ceramic Tile Panel Backside Fixing Methods:

There are various methods available for fixing the backside of our ceramic tile panels, depending on the installation environment and desired finish. To explore the best methods suited for your specific application, please click the link below for detailed guidance:

Click here to see the details on tile panel backside fixing methods

39- Manufacture and installation work statements:

We ensure the highest standards of manufacturing and installation for all our ceramic tiles. To learn more about our processes, quality assurance, and installation guidelines, please click the link below:

Click here to see the details on our manufacture and installation work statements

40- 🏛 Suitable Buildings for Our Ceramic Tiles – Interior & Exterior Decoration

Our ceramic tiles are versatile and can be used in a wide variety of building types for both interior and exterior decoration. Some of the ideal applications include:

  • Private Houses

  • Mosques

  • Churches

  • Shrines

  • Palaces

  • Universities

  • Hospitals

  • Museums

  • Swimming Pools

  • Villas

  • Airports

  • Stadiums

  • Other Commercial and Residential Spaces

Our tiles enhance the aesthetic value and durability of any space, whether for decorative features, functional surfaces, or high-traffic areas.

41- 🛠 Preliminary Work for Mosque Ceramic Tile Decoration

1. Drawing Order Lines (Reference Lines)

  • Purpose: To define the exact placement and alignment of the ceramic tile panels.

  • Procedure:

    • Carefully mark out the order lines on the surface where the tiles will be installed.

    • These lines serve as guidelines to ensure tiles are installed symmetrically and accurately.

    • Consistency across all tiles and panels is crucial, especially for complex designs found in mosque interiors.

2. Surface Preparation

  • Ensuring the surface is smooth and level before installation.

  • Cleaning the area to remove any dust, grease, or residues that may affect tile adhesion.

3. Tile Layout

  • Visualizing the design and confirming the exact positioning of decorative elements, ensuring that patterns, colors, and features align with the architectural vision.

By following these preliminary steps, we ensure that our ceramic tile installations are precise, aesthetically pleasing, and durable. These steps are essential, especially for high-importance projects like mosque decorations.

42- Origin of Our Ceramic Tiles

All our ceramic tiles are proudly sourced from Isfahan, Iran. We take great pride in the craftsmanship and quality of Iranian ceramics, and we never use any other types of ceramic raw materials, such as those from China, India, or Turkey.

Our tiles are handcrafted with precision and care, reflecting the rich cultural heritage and artisanal expertise of Isfahan.

43- Company CV and Catalogue

We provide our Company CV and Product Catalogue for your reference:

These documents will give you a comprehensive understanding of our company’s history, capabilities, and the wide range of ceramic tiles we offer.

44- Dispute resolution:

This clause establishes a binding arbitration agreement for resolving any disputes or claims related to the contract. Here's a breakdown of its key points:

1 - Scope of Disputes: Covers all disputes or claims arising from or relating to the contract — including formation, validity, breach, interpretation, termination, and application.

2 - Arbitration Body: All disputes are to be referred exclusively to the Arbitration Center of the Iran Chamber (ACIC).

3 - Binding and Final: The arbitration decision is final and binding, with no further appeal.

4 - Arbitration Rules: Proceedings will follow:

- The Law of the Statute of the Arbitration Center of the Iran Chamber,

- The ACIC Arbitration Rules,

- Applicable laws and regulations,

- And relevant trade usages (commercial customs/practices).

5 - Independence: The arbitration clause is separable — it remains valid and enforceable even if the rest of the contract is invalid or terminated.

45- Can we receive product samples?

Yes, you may request samples of our products. Please note that our samples are not provided free of charge, and we kindly ask you to cover the associated costs. Click here to view the terms and conditions related to sample orders.

46- What is the gap size between each biscuit of the Seven Color Tile after installation? Does it affect the total measurement?

The tiles are installed side by side with a maximum gap of 1 mm between each biscuit. While this small gap does slightly affect the total dimensions of the assembled panel, we always include this gap in our final size calculations. Therefore, the total panel size we provide already accounts for the spacing between biscuits.

47- What is your typical lead time for an order? How can we reduce it?

At Erfan International Tile Co., all products are custom-made to order, and we do not keep pre-manufactured inventory. Therefore, lead times vary depending on the size, design complexity, and the customer’s project timeline.

Our production process begins only after:

  • Receiving approved shop drawings/designs, and

  • Receiving full payment.

Lead time is calculated from the date both the approved designs and payment are confirmed.

To help reduce lead time, we recommend:

  • Finalizing and approving designs as early as possible, and

  • Ensuring timely payment to avoid delays in scheduling production.

48- Can we see your recently tile panels for other customers?

Yes, of course. Please click here to view some of our recently completed tile panels that have been delivered to customers in various countries.

49- Can we use your tiles for floor decoration?

Yes, our tiles can also be used for floor decoration. Please click here to see the samples.

50- Regarding Sanctions and On-Site Tile Production:

It is possible for us to come to your country to handle the design, manufacturing, and installation of our tiles. However, this depends on the quantity and scope of your project.

If the project is feasible, our team will travel to your location and carry out the entire process—design, production, and installation—on-site. In such a case, we will require the following from your side:

  • Access to raw tile materials

  • Suitable colors and glazes

  • An electrical kiln/oven for firing the glazed tiles

We will provide a detailed list of all necessary materials and equipment once we finalize the agreement to operate at your site.

Please let us know more about your project’s size and requirements so we can assess the feasibility accordingly.

51- How to Match and Install the Seven-Color Tile Panels?

Each tile is labeled with a number, and the same number is also marked on its box. The installation order of the tile panels follows a specific layout: it starts from left to right and from bottom to top, according to the numbers labeled on the tiles.

To help you visualize this process, please click here to watch a short instructional video that explains the layout in more detail.

Rest assured, we will support you at every step of the installation process to ensure the final result is a stunning and lasting piece of art.

52- The HS Code for our handmade ceramic tiles is 690740, which covers:

"Ceramic flags and paving, hearth or wall tiles; other, of a kind used for walls or floors, glazed."

This classification is standard for handmade, glazed ceramic tiles, and is typically accepted by most customs authorities worldwide. However, we always recommend checking with your local customs office or freight forwarder to confirm there are no additional codes or requirements specific to your country.

53- Calligraphy in Other Languages:

we can create calligraphy tile panels in any language. Simply send us the text or content you'd like to use, and we will produce it according to your specifications.

Our handmade calligraphy tiles can be customized in any language or script—including Latin, Arabic, Persian, Chinese, Cyrillic, and more—while preserving the artistic and traditional style of the panel.

Please share your content, and we'll take care of the rest.

54- Have More Questions?

If you have any further questions or inquiries, feel free to reach out to us through any of the following options:

We’re always happy to assist you.

If you have further questions or queries, please contact us through our email info[at]eitile.com or call us using our contact us page information or you can find more information via our catalogue by clicking here.

Ceramic Tile FAQs, www.eitile.com

 



 
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